Transcription: The constructive confrontational model will work well in most instances in low-level conflict. But don't expect the other person's behavior to change overnight. Be prepared to repeat the process from time to time as a reminder. I'm sure you're beginning to understand that handling conflict and confrontation effectively requires the application of a wide range of specific knowledge and skills. Many of the techniques that that I've presented have probably been new to you. While a single exposure is certainly helpful, you gain more insight and ability if you review these training sessions more th ...
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